Delivery & Returns

Order Confirmation

As soon as you place your order, we will pre-authorise your card but it will not be charged. We will ask our supplier to confirm that the product is available for despatch. Once confirmed, we will charge your card and your order will be despatched. If there is any delay, such as an item on backorder, we will void the pre-authorisation and let you know.

Order Delivery

Orders are generally delivered within 3-5 business days after order confirmation. Delivery times may vary depending on the product, supplier or delivery location. See product pages under price. If there is a significant delay, we will let you know.

We'll send you tracking details by email within 24 hours of your order being despatched.

If you have not received tracking details within 6 working days, please email at hello@cornelian-serenity.com.   

Damage or Issues

We want to make things right.

Please thoroughly inspect all items on delivery.

Please do not accept delivery of a damaged, defective or wrong item.

If you spot an issue at or after delivery, or if your order is incomplete, please email us no later than 48 hours from delivery.

Please send clear photos to hello@cornelian-serenity.com.

Changed Your Mind

Within 14 days from the date of delivery, you may request to return your item. Conditions apply — Refund Policy.

Cancellations & Refunds

If your order has been despatched, you will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order - Refund Policy