Shipping policy
Free Delivery
We aim to provide free delivery on all Orders. In the unlikely event this may not be possible, see product page or checkout or we will contact you.
Delivery Within UK Only - Some Postcodes or Areas Within An Address Excluded
We only deliver within the UK. We reserve the right not to deliver to some postcodes or areas at an address or to seek agreement from you to charge extra.
Ensure Clear Paths and Dimensions For Delivery
It is your responsibility to ensure that external and internal paths or routes at the delivery address are clear and of appropriate dimensions to facilitate delivery.
Abortive Delivery - Return Cost
You will be responsible for the return cost of an abortive delivery if you are responsible for it. It will be deducted from a refund.
Delivery Times
Orders are generally expected to be delivered within 3-5 business days after order confirmation.
Delivery time may vary according to the product, supplier or delivery location. See product pages under price.
If we are experiencing a high volume of orders or other difficulties, delivery may be delayed. If there will be a significant delay, we will contact you.
We'll send you tracking details by email within 24 hours of your order being despatched.
If you have not received tracking details within 6 working days, please email hello@cornelian-serenity.com.