When Will I Get My Order?

As soon as you place your order, we will pre-authorise your card but it will not be charged.

We will ask our supplier to confirm that the product is available for despatch.

Once confirmed, we will process the payment and your order will be despatched.

If there is any delay, such as an item on backorder, we will void the pre-authorisation and let you know.

Once your order is confirmed and your item is in stock, you can generally expect delivery within 3–5 business days.

Delivery times may vary depending on the product, supplier or delivery location. If there's significant delay, we'll let you know.

We'll send you tracking details by email within 24 hours of despatch so you can follow its progress.

If you haven't received tracking details within 6 working days, just email us at hello@cornelian-serenity.com and we'll look into it.